Responsible Gaming

Company Commitment

Betable Limited, operating under the trading name IvyBet Casino at ivybet-casino.co.uk, is committed to the promotion of responsible gambling practices across all aspects of its operations. It is the policy of Betable Limited to ensure that gambling services are provided in a manner that minimises the risk of harm to customers and the wider community. All measures undertaken by the company are designed in accordance with applicable regulatory requirements and industry best practice standards. The welfare of customers is regarded as a primary operational consideration, and it is the responsibility of all personnel to uphold and enforce the principles set forth within this policy. Betable Limited recognises that gambling, whilst a lawful recreational activity for the majority of participants, may present risks to a minority of individuals, and it is therefore incumbent upon the company to provide adequate safeguards, support mechanisms, and intervention tools to those who may require assistance.

Problem Signs

Certain behavioural patterns may be indicative of problematic gambling conduct. Customers are advised to monitor their own behaviour and to seek assistance should any of the following indicators be observed:

Gambling activity is conducted with funds that have been allocated for essential personal or household expenditure, including rent, utilities, or food.
Attempts to recoup previous financial losses through continued or escalating gambling activity, a behaviour commonly referred to as chasing losses.
A sustained inability to cease gambling activity despite repeated personal resolutions or intentions to do so.
Deception is practised towards family members, associates, or financial institutions in relation to the extent of gambling participation or associated financial losses.
Gambling activity is increasingly prioritised over professional obligations, personal relationships, or other significant life commitments.
Significant psychological distress, including anxiety, irritability, or depressive episodes, is experienced when gambling activity is restricted or temporarily unavailable.

Self-Exclusion

Betable Limited provides a formal self-exclusion programme through which customers may voluntarily request the suspension or permanent closure of their registered account. Self-exclusion may be requested for a minimum period of six months, with options available for extended durations including one year, five years, or indefinite exclusion. Upon the processing of a self-exclusion request, the customer's account shall be suspended without delay, all promotional communications shall be ceased, and access to the platform shall be restricted for the duration of the nominated exclusion period. It is the responsibility of the customer to refrain from attempting to circumvent exclusion measures by registering alternative accounts. Any account identified as having been created in contravention of an active self-exclusion arrangement shall be closed immediately and any funds held therein shall be returned in accordance with applicable procedures. Self-exclusion requests shall not be revoked prior to the expiry of the nominated period under any circumstances. Customers seeking to extend an existing self-exclusion arrangement may do so at any time by contacting the responsible gaming team.

Control Options

A range of account management tools is made available to registered customers for the purpose of maintaining responsible gambling behaviour. These tools may be applied at the customer's discretion and are designed to assist in the effective management of gambling activity:

Deposit Limits: Customers may establish daily, weekly, or monthly limits on the total value of funds deposited into their account. Once a limit is applied, it shall take effect immediately. Any request to increase an existing deposit limit shall be subject to a mandatory cooling-off period before such an increase is implemented.
Loss Limits: Restrictions may be placed upon the maximum amount that a customer is permitted to lose within a defined time period. Requests to reduce loss limits shall take effect without delay, whereas requests to increase such limits shall be subject to the applicable cooling-off period.
Session Time Limits: Customers may configure a maximum duration for individual gambling sessions. Upon reaching the designated time threshold, the customer's session shall be automatically terminated.
Reality Checks: Periodic notifications may be configured to alert customers to the amount of time elapsed during an active gambling session, thereby facilitating informed decision-making regarding continued participation.
Temporary Account Suspension: Customers may request a temporary suspension of their account for a period of their choosing. During the period of suspension, access to all gambling services shall be restricted.
Wagering Limits: Restrictions may be applied to the maximum stake permissible per individual bet or game round, providing additional control over the pace and scale of gambling activity.

Getting Help

Customers who are concerned about their gambling behaviour, or the gambling behaviour of a person known to them, are strongly encouraged to seek assistance from qualified support organisations. A number of charitable and professional bodies operate within the United Kingdom, providing confidential advice, counselling, and treatment services to individuals affected by problem gambling. These organisations offer support through various channels, including telephone helplines, online chat services, and face-to-face counselling sessions. Resources are available free of charge and are accessible without prior referral. Betable Limited recommends that any customer experiencing difficulty in managing their gambling activity contacts an appropriate support organisation without delay. Information regarding available support services may be obtained by contacting the Betable Limited responsible gaming team, who are able to provide guidance and direct customers to relevant professional resources upon request.

Get in Touch

All enquiries relating to responsible gambling, account restrictions, self-exclusion arrangements, or associated matters should be directed to the Betable Limited responsible gaming team. Correspondence shall be treated in strict confidence and responded to in a timely manner. Responsible gaming enquiries may be submitted by electronic mail to: [email protected]